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Product must be returned in original packaging, more than 80% full, and with a receipt.

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Refund Policy: All products purchased in-salon or online are guaranteed and can be returned for a full refund within 7 days of purchase/receipt of purchase.

A current certificate of compliance is available for viewing upon request. The payment environment is scanned monthly in accordance with PCI/DSS regulations and through our gateway provider for in-house and online transaction by SecureTrust and.

*Payment Information is held on a secure server.

Repeated No-Shows will result in denial of services. No-Show Fee: When a guest does not show for a booking or up to 15 minutes past the appointment time, the guest will forgo the appointment and may reschedule and is subject to a No-Show Fee of up to 100% of the quoted booking price which will be charged to the guests’ payment method on file.Except in cases of emergency, a client that cancels within 24 hours of a booked appointment will be subject to the Cancellation Fee. Ĝancellation Fee: In the case of a cancellation within 24 hours of a booked appointment, the Salon retains the right to charge 50% of the quoted services price to the guests’ payment method on file.Guest payment methods are securely stored. A 50% deposit is required on all bookings priced out at $50 or more. It is recommended that guests ‘whitelist’ and to ensure receipt of Salon related emails.įox Adder Hair Design requires 24-hour notice for all cancellations.

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The confirmation email/text includes instructions and advice on how to cancel/reschedule appointments. ***Cancellation/No-Show Policy: Fox Adder Hair Design utilizes a booking system (Phorest) which automatically sends appointment reminders to guests when an appointment is booked within 72 hours of the date of arrival. Taxes/Fees – all applicable sales tax apply to all orders where sales tax is required.We request that customers respect our safety during the pick-up process by taking similar measures. We strictly follow the CDC and Washington State Board recommendations to include the use of masks and gloves while packaging orders. Each product/item is sanitized at the distributor, upon shipment receipt and prior to release to guests. Safety/Sanitation – Every effort will be made to ensure our staff and customer safety.If additional vouchers are needed, contact us directly. Gift Cards/Vouchers- purchases of vouchers are limited to a total of $400 per guest per transaction.

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Orders over $75 will ship for free all others will have a minimum shipping/handling charge of $10-$15 as determined by size and weight. If shipping is preferred, please note that option during your checkout process.

Ĝurbside pick-up: We will contact you by phone or email to reconfirm your order, provide you with estimated availability of special orders/back orders, and schedule your pickup time.

These Gift Cards are good for future purchases and services and never expire and are refillable! Paper Gift Certificates are also available for purchase in-store. GIFT CARDS – Click on our BOOK NOW link and you will find at the top an option to purchase a GIFT CARD. Pickup is available as well as FREE shipping* on orders over $75.00.ģ. If an item appears as ‘Backordered’, just give us a call to make your special-order request at no extra charge.

SHOP our Salon Guaranteed Products – Refill, stock up or try out our Organic Certified products! Our stylists are more than happy to give your complementary coaching on how to get the most out of product lines. Add-on a Treatment, additional styling or other Spa services to fully experience what Fox Adder Hair Design has to offer! If there are any concerns or questions regarding our gender-neutrality and inclusivity, please call or contact via email.Ģ. SERVICES – Book a service using our Free App (Android only) or online at our website. THERE ARE SEVERAL WAYS YOU CAN HELP SUPPORT US IN-SALON AND BEHIND THE SCENES.ġ. TO OUR VALUED GUESTS AND YOUR FAMILIES: WE WANT YOU ALL TO KNOW THAT WE ARE HERE FOR YOU IN ANY WAY WE CAN BE! WE HAVE CARED FOR YOUR HEALTH FROM THE VERY BEGINNING. As you read on, please take special note of changes and updates as mandated by the State of Washington with regards to Personal (Salon/Spa) Services. Here is what you can expect when you visit us at Fox Adder Hair Design.

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